Equipment Management

Viewpoint Development Partner, MSI Data recently interviewed analyst Michael Israel to get his take on why Field Service Managers should set goals that measure process over results. To read the entire article, click here: Top Field Service KPIs in 2016 and Pro Tips to Help Service Managers Meet Them: An Interview with Michael Israel

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Utility contractor webinar blog

Many contractors see their equipment account as something of a mystery. Do you know how to unscramble and balance your equipment account?

In an upcoming webinar hosted by Utility Contractor Magazine, we’ll look at how to develop practical tools that improve equipment costing and produce actionable information based on a knowledge of budget variances and the fundamental difference between equipment owning and operating costs.

Also, learn the systems needed to understand what is going on inside the equipment account and the information you need to take appropriate action.

At the end of the webinar, attendees will:
• Understand the importance of balancing cost and budget within a given equipment rate class and of eliminating cross subsidization between classes and categories of equipment.
• Know the difference between equipment owning and operating costs and know what action to take when budget expectations are not met in either one or both of these principal equipment cost types.
• Be familiar with report formats and graphics that present information in a clear easily understood format that drives appropriate action and produces the required results.

December 9, 2015, 2 PM ET
Presenter: Mike Vorster
Hosted by Utility Contractor Magazine
Register here

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CEO – Doesn’t Just Mean Chief Executive Officer – Join the Live Discussion

UC general 2.1Viewpoint recently concluded its largest and most successful User Conference in Portland, Oregon where over the course of 3 days, more than 1,200 customers and industry knowledge purveyors were connected to the information they need to efficiently run their business utilizing technology. During the conference Viewpoint provided several industry-focused forums to connect like-minded peers to information affecting specific verticals. The forums focused on Heavy/Civil, General Contracting and Specialty Subcontractor, and while all three offered great discussion and content, let’s take a moment to reflect on the Heavy/Civil forum.
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Mobile technology has evolved the expectations of today’s customer when it comes to the service, installation, repair, maintenance or inspection of their critical equipment, infrastructure and facilities. Information and communication is expected before, during and after the service work visit that satisfies the customer’s need for convenience, quality and clarity. This shift presents opportunity for service contractors to meet their customer needs with a mobile app for technicians.

Equip Your Service Team with the Right Mobile Field Service Tools and Features
Fortunately, the same mobile technology molding customer expectations can have a similarly transformative, positive effect on a service contractor’s operations. Mobile service team success depends in large part on how informed technicians are, and in turn, how well they keep customers informed. The right mobile app, working in unison with back office systems, can deliver gains in both customer-facing service, and field productivity. Popular app features include:

• Cross-Platform – Run the native mobile app on your company’s choice of iOS (iPad, iPhone), Android or Windows Mobile devices, including tablets and smartphones.
• Labor Hours — Technicians can record their billable and non-billable hours to the work order so they’re instantly available to accounting with no need for re-entry.
• Status — Current work status for the technician updates schedulers / dispatchers with visibility to availability, and managers can see the progress of the job in real-time.MSI mobile Viewpoint image 2
• Parts — Streamlined parts and inventory software allows quick and easy maintenance of multi-digit alphanumeric part and serial numbers so you can provide updates about parts’ location, availability, and reordering needs.
• Customer Assets / Serviceable Items – Help techs arrive prepared with automatic call info about the equipment they’re dispatched to repair.
• Scopes —Track work on the mobile app in scopes or sections to facilitate scheduling and record-keeping for multi-phase installation or maintenance work.
• Tasks / Misc — Record specific tasks and other miscellaneous charges to the work order or scope on the mobile app for billing backup and reporting purposes.
• Inspections — Field workers can perform guided inspections, complete service reports and other custom field forms right within the mobile app.
• Equipment — Track equipment or heavy machinery usage time, and record to the work order.
• GPS — Mobile device GPS location communicates technician location to schedulers for inter-day work assignment availability.
• Alerts — Field workers and customers can stay informed quickly with receive automated email or text alerts.

Work Smarter in the Field
Contractors with service departments are seeking ways to improve visibility and work smarter not only in the field, but throughout the service department and across the entire organization. Utilizing an integrated, contractor technician-specific mobile app can deliver these benefits and more, including higher worker utilization rates, better management visibility of field activity, and stronger competitive differentiation.

Learn More
Once you’ve made the decision to invest in the success of your service department, it’s time to consider what mobile application will be best for your team. If you’re in the market for a cross-platform, cloud-based mobile app, use this Buyer’s Guide to Mobile Field Service Software—with important tips, guiding questions, and to-do’s—for successful app selection and implementation.

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BYOD from Mobile solutionsIn a recent national survey of construction professionals and contractors, more than half stated that smartphones are the fastest growing technology device in the building and construction space. With this increase in smartphone use on jobsites, companies are looking for ways to optimize their mobile device expenditures while taking advantage of the productivity benefits of smartphones.

Enter the “bring your own device,” or BYOD, movement. While some industry experts are touting BYOD as the answer to the mobile management dilemma, the strategy comes with its own set of pitfalls.

Here, a quick look at the pros and cons of BYOD so that you can make the choice that is best for your company.

Benefits of BYOD
• Gives employees the freedom and flexibility to use their own personal devices to perform work duties.
• Can enhance productivity because employees are more comfortable with their personal devices and become experts at using them.
• Gives companies the benefit of the latest technology features since personal devices tend to be up-to-the-minute on technology trends.
• Can provide the potential for cost savings, from the purchase of the device and ongoing usage expenses to IT help desk support.

Risks of BYOD
• Can present serious security implications for employers due to the possibility of employees downloading virus-ridden programs or apps or backing up confidential documents to a public cloud.
• May leave companies vulnerable to legal claims or breaches of confidentiality if an employee loses the device or if it is stolen.
• Can cause HR and IT nightmares if employees use their devices without consideration to data plans or overage fees.

Evaluating whether BYOD is right for your company? Download Viewpoint Development Partner, Mobile Solution’s free white paper, “BYOD – Friend or Foe?,” which outlines the most important things to consider with a BYOD program, including information about flexible alternatives to BYOD.

 

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