Have you ever had a friend who was in a bad relationship? Their significant other is not treating them right and you are just watching and going crazy because you know they could do so much better! That’s exactly how we feel when we see construction companies stuck in bad relationships with construction software providers. We can see that their provider isn’t treating them right anymore — they’re not compatible with today’s modern technologies like the cloud, they’re not investing in their products or R&D, their solutions don’t truly integrate, etc. We just want to help because we know they deserve better than that.

If you are concerned that you may be the victim of a bad construction software relationship and you want out, here are five ways to identify problems in the relationship with your software provider, and what to do about it!

You may be in a toxic relationship with your construction software provider if…

  1. The software looks, feels and functions the same way it did in 1990

While they say love is blind, it’s still a big problem if your construction software solution is clunky, difficult to use and terrible to look at. Not only does this create problems for existing employees but think of the new hires! If you want to continue to attract new and younger talent to your organization, you’ve got to have a software solution that is slick, shiny and well, functional.

  1. You’ve been promised integration but you’re still not seeing it

“Integration” is like a good pickup line: software providers like to toss around, but few are actually able to deliver on it. You should be able to truly connect your office to your project teams to the teams operating out in the field. Communication and information sharing across the entire organization is vital for staying productive and keeping projects on time and under-budget. This level of true integration drives efficiency and improves visibility and control for your entire construction organization. Don’t fall for false integration promises any longer.

What your software experience could feel like with the right partner.

  1. The software and workflows are not designed specifically for construction

Despite the belief, opposites don’t always attract. Major problems arise when contractors try to use a one-size-fits-all software package for construction. Construction is not like other industries. It is more challenging, with higher amounts of risk and razor thin margins. With that in mind, it’s important to make sure your software provider is someone who actually understands the construction industry and designs their software accordingly. Problems that arise when trying to use generic ERPs for construction include inadequate features for construction job costing or project costing, generic fields that limit construction coding and naming conventions and just a lack of customization in general, just to name a few. If your construction software partner doesn’t really know the construction industry, that’s a sure sign it’s time to move on.

  1. You’ve asked for product updates and new functionality, but your provider does not deliver

Here at Viewpoint, our clients are the major influencers of our product roadmap. We understand that they are the ones actually using the solutions, and we see it as our job to make sure it works right for them, the way they want it to. If your construction software provider is not consistently releasing new updates to your software and is non-responsive when you offer feedback, then frankly you deserve better. Construction software should be a partnership between client and provider in which the client can trust their provider to deliver continuous value.

  1. You’re concerned that this software cannot scale with the rate your company is growing

Many construction ERPs are scaled to support small to mid-size construction companies right where they are. Which is great, for the time being. But your main goal as a business is growth. As you continue perfecting your craft and building out your client base, it is important that your construction software partner can continue to support you through that growth and transition. It’s ok to admit if you are outgrowing your construction software solution. It happens. Ultimately, you need to do what is right for you and for your organization.

So now that you are aware that you may be in a toxic relationship with your construction software provider, what can you do about it? Going through technology changes and new implementations is a big lift. We know that, but we also know that you deserve the best when it comes to construction software. Don’t worry, you don’t have to do anything rash. What you should do is begin a comprehensive search for the right construction-specific ERP provider who will treat you right. Let us help you start your search with this Practical Guide to Selecting Construction Software. This guide will give you an overview of important things to look for in a provider to make sure you are never stuck in a bad software relationship again.

We know break-ups are never easy, we hope you can take the leap and do what is best for you and your entire construction organization. Remember, we are on your side and excited to see you in a happy, healthy software relationship someday soon!

To learn more about Viewpoint and how we treat our clients, visit our customer success page.

Posted by Samantha Biever

Samantha grew up visiting her dad on job sites, which sparked her initial interest in construction. After graduating with honors from George Fox University, she pursued this interest by becoming the Marketing Specialist at Viewpoint where she enjoys being part of a team that is transforming the construction industry.

  • Dan Vander Ploeg

    Item #4 If your construction software provider ….. is non-responsive when you offer feedback, then frankly you deserve better.

    Hate to say it Samantha I feel this describes Viewpoint in the support of Pro-Contractor. When One reads suggestions many have sat out there for multiple years. for me a biggie is 4 up W-2. wish I were still on Maxwell Management Suite it had least had 4up W-2.

    The software looks, feels and functions the same way it did in 1990. I wish it still did. I really hate that Pro-Contractor requires use of the mouse so much. Management Suite one could use a mouse but it was not required.

    I could go on but you are so right changing is difficult.
    I used to regularly recommend Management Suites but I would never do so with Pro-Contractor.

    • Samantha Biever

      Hi Dan,
      I appreciate you taking the time to offer your feedback. Other Maxwell users have provided similar feedback – and we appreciate hearing it! But we have also had a similar number of users move from Maxwell to ProContractor and other ERPs who have had positive experiences. Depending on your needs, the experience you have will be different and we’re sorry to hear that yours has been frustrating. Some good news is that the latest ProContractor release had enhancements worth over 230 suggestion box votes and the W-2 up is being adressed this year. I would be happy to connect you with your account manager to learn better how we can be of service moving forward.